Job Introduction
About us
At DFS Group, we’re proud to help people create spaces they love to live in. We’re home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission.
Behind our brands is a passionate Group team. From Finance and Technology to People, Marketing and Supply Chain, our Group functions power everything we do. They create the foundations that allow our brands to thrive, innovate and grow.
Whether you’re supporting our brands or serving our customers, the mindset that connects us means we expect more of ourselves and each other. It means every customer is our favourite, every voice is valued, and every interaction is one we’re proud of.
When you’re part of a community that shares your way of thinking, the wins feel bigger. The effort feels worth it. It’s a place where people stay because they feel valued, and find room to grow because they’re challenged.
About the role
We are looking for an experienced and proactive Business Change Manager to play a key role in delivering a successful transformation across our organisation. This is a significant transformation initiative for the Group that aims to improve business efficiency, customer proposition, and data accuracy by simplifying the technology landscape with the objective of shaping future growth.
The role will support the Unify Programme and the Senior Business Change Manager through cross functional working and supporting stakeholders to think differently, influence change and support the business in understanding and embedding the changes.
If you are a strong communicator with excellent stakeholder management skills and a proven track record of leading successful change initiatives, we'd love to hear from you.
What you’ll be responsible for
Supporting and collaborating with the Senior Business Change Manager you will be
Using your process transformation, problem solving and change management skills to keep the programme moving at pace
Engaging with key stakeholders across the Group to build strong relationships to understand pain points and opportunities
Seeking ideas and opportunities by being in tune with our industry and other external businesses ideas and innovation
Facilitating cross functional sessions to encourage collaborative and innovative problem solving, ensuring stakeholders are engaged, clear on the objective and consulted with appropriately
Using data led decision making and business analysis skills to problem solve and support with robust business case thinking
Collaborating with key stakeholders to build sustainable future processes and action plans to improve business efficiencies and improve the customer journey. Ensuring they are in line with the wider business strategy.
Creating and managing key project documents
Ensuring key stakeholders are engaged, informed, consulted with appropriately and aligned on project scope, objectives, their responsibilities, timeline etc
Ensuring a robust change and communication plan is in place and all departments impacted are engaged, consulted with and informed appropriately
Supporting reviews of improvement opportunities are completed and measured against original objectives and business cases and Unify success measures
We’re looking for someone who has
Experience in supporting the delivery of key projects with a track record of successfully supporting change management
Proven ability to manage multiple projects from inception to completion
Ability to undertake work of a complex nature, be comfortable with ambiguity and able to plan a path to clarity
Can demonstrate professional credibility and articulate communication
Strong technical knowledge and cross functional working
Excellent communication, presentation, negotiation and influencing skills with the ability to explain complex information to a wide range of audiences
Proven ability to influence the confidence of stakeholders
Don't let it discourage you if you don't have all of this experience, it's a guideline that will help you hit the ground running. If the role sounds like it would be a great fit for you and you're confident that it suits you, we'd love you to apply.
Room to grow
Everyone at DFS Group begins with a structured induction designed to help you understand our brands, our culture and how we work together.
From day one, you will have access to our online Learning Hub, filled with digital courses, tools and resources to support your development.
For leaders, we offer virtual workshops focused on building confident, capable leadership. We also run skills-based workshops to strengthen core capabilities across the business.
Colleagues can also undertake nationally recognised qualifications through our apprenticeship programmes, giving you the opportunity to gain external accreditation while you grow your career with us.
Our DFS Group benefits
We believe great work deserves great support. That’s why we offer benefits that help you grow, feel looked after, and enjoy life beyond work. Here’s what we have to offer:
24 days holiday, plus the option to buy up to 5 more
Enhanced family leave, with up to 20 weeks at 90% pay after one year, or 10 weeks at 90% if you’ve been with us less than a year
Health cash plan from £2 a month, with everyday cashback
Employee Assistance Programme for support when you need it
Extras like flu vouchers, menopause support and health check
Pension with company contributions
Life assurance for peace of mind
Sharesave scheme to save each month and invest in our future
Structured induction from day one
Access to our Learning Hub and skills workshops
Leadership development and apprenticeship programmes
30% colleague discount, plus 15% for friends and family, three times a year
Discounts and cashback at hundreds of retailers
SmartTech scheme to buy tech up to £1,000 through salary sacrifice
Cycle to Work scheme for bikes and accessories up to £1,500
Electric vehicle lease scheme with Octopus to help you save and reduce your impact
One paid volunteering day each year
Equal opportunities
We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve and makes room for different backgrounds, perspectives and experiences.
We turn that commitment into action through colleague networks, trusted partnerships and recognised accessibility initiatives such as the Hidden Disabilities Sunflower.
If your experience does not quite match every part of the role, we’d still love to hear from you.
If you need any adjustments or additional support during the application process, please contact our Talent Team at [email address], and we will be happy to help.